Scorpion - Systems Engineer (SysOps)

Remote - Current

Member of the Technical Operations Team focused on SysOps, working in conjunction with Scorpion’s DevOps team to build, standardize and maintain systems and network infrastructure platforms on-prem and in Azure, as well as deployment pipelines in Azure DevOps.

• Architected and engineered Scorpion’s New Relic observability and monitoring platform with emphasis on APM, infrastructure metrics and integrations with Kubernetes and Azure allowing the organization to better understand trends and “pain points” and better streamline processes.
• Built tooling to automate the deployment and decommissioning of New Relic monitoring solutions to streamline our process of building and removing monitors and alerts for roughly 7000 individual client website endpoints, as well as scripted health checks for internal APIs.
• Developed custom instrumentation solution for .NET applications to provide a better understanding of site health, response time, and potential issues
• Engineered, deployed, and “own” open source Ansible platform for Desired State Configuration
• Develop playbooks to baseline configuration, and apply to Linux and Windows hosts in our environment.
• Built automation processes to keep Ansible inventories and groups current, and deploy playbooks to appropriate resources with minimal administrative input.
• Manage local and Azure (AKS) Kubernetes clusters using Rancher
• Built scalable, redundant Linux and Windows worker clusters, ensuring that workloads are running at scale
• Implemented tooling allowing for auto-scaling of Kubernetes deployments based on hardware metrics (CPU, memory) as well as external metric integrations with Azure (ServiceBus Message Queues, Azure Functions)
• Developed real-time metrics reporting using Prometheus and Grafana.
• Responsible for creation and standardization of new resources in Azure (SQL databases, data warehouses/factories, storage accounts, resource groups) as well as IAM.
• Heavy process automation primarily using PowerShell and Node.JS

Texas Mutual Insurance Company - Sr. System Analyst

Austin, TX - 2020-2021

Member of the Client Management team, responsible for end-to-end lifecycle management of physical and virtual desktop infrastructure in a DevOps environment.

• Created, tested and deployed Terraform template to baseline virtual machines on VSphere and in AWS
• Heavy use of PowerShell and Python for automation of tasks necessary for creation, modification or deletion of virtual infrastructure on VSphere and AWS
• Product owner of Windows Group Policy tree throughout the organization
• Responsible for creating, deploying and troubelshooting SCCM applications and configuration baselines
• Engineered new SCCM platform to keep organization current and stable

Aspen Heights Partners - Sr. System Administrator

Austin, TX - 2019-2020

Responsible for system and network maintenance of corporate HQ and nationwide remote property offices including:

• Planning, configuring, deploying and troubleshooting server/network hardware across corporate HQ and across 30+ remote locations (construction sites and new market startup sites)
• Engineered and administered two host Hyper-V Cluster for redundant virtual server infrastructure and shared storage
• Engineered, configured and administered cloud platform in AWS and Azure
• Built and deployed Azure applications responsible for making secure API calls for processes such as Office365 backups
• Engineered 20+ domain and subdomain AWS Route53 DNS platform
• Designed, implemented and maintained EC2, S3, load balancing and auto-scaling, and AWS RDS infrastructure using Terraform IaC best practices
• Maintenance of cloud identity services, primarily ADFS leveraging Azure AD services
• Designed, deployed and administered network infrastructure throughout the organization
• Architected and engineered organizational security stance and best practices
• Built and deployed Windows Server and Desktop security best practices via Group Policy Objects
• Engineered Multi-Factor Authentication (MFA) and Single Sign-On (SSO) solutions for deployed applications and internal tools
• Annual penetration testing and vulnerability assessment, and security remediation based on findings
• Engineered and maintained Nagios monitoring server hosted on CentOS 7
• Heavy automation scripting using PowerShell and Python for on-prem and cloud resources
• Architected and administered Office 365 platform for corporate office and 23 remote domains
• Deployed and maintained distributed network storage to remote sites

EMCO Technologies - Network Administrator

Baton Rouge, LA - 2018-2019

Performed network maintenance to ensure Windows and Linux networks operate with minimal interruption, performing tasks and projects including:

• Building and administering new physical, virtual, and cloud hosted servers in Windows (Windows Server 2012, 2016, Windows 7/8/10) and Linux(RHEL, CentOS) environments
• Built, deployed and administered Hyper-V 2012 clusters for 15 clients, primiarily on Dell or HP servers
• Deployed shared storage solutions leveraging Windows file servers
• Migrated existing physical networks to newly engineered Hyper-V instances
• Administering Red Hat Linux and CentOS environments both on-prem and in AWS instances
• Sales engineering and consulting support for new and existing client assignments
• Office365 and On-Premise Exchange (2010-2016) Administration
• Managing network infrastructure and network security equipment, primarily Cisco and Fortinet
• Backup and Disaster recovery for clients in secure environments (healthcare, fire and law enforcement) using Veeam, Datto and other backup tools to secure sensitive data

Sparkhound - Managed Services Engineer

Baton Rouge, LA - 2014-2017

Tier 2/3 desktop and server support of clients’ enterprise systems and in-house issues, dealing with Windows/Linux/Mac OS X desktop support, Microsoft Server administration and troubleshooting, Microsoft SCCM administration, management of Office 365 tenants and other issues including:

• Windows desktop/server and Red Hat/CentOS Linux server patch administration
• Administered clients' virtual infrastructure in Hyper-V and VMware clusters
• Managed Exchange 2010/2013/2016 instances in standalone and clustered configurations in secure healthcare and oil/gas environments compliant with HIPAA and SOX regulations
• Built, tested and deployed patches and update packages using SCCM and LabTech RMM tools
• Administered Citrix XenApp and XenDesktop clusters for clients primarily in the healthcare space
• Building and deploying SCCM infrastructure, applications, software update packages, Configuration Baselines and Operating System Deployments
• Microsoft Azure and Office365 administration
• Scoping, acquiring and deploying Azure and Office365 licensing
• Administered compliance and audit requirements, spam filtering and backups for multiple office 365 tenants
• PowerShell scripting for Office365 and Windows Server automation tasks including:
• Scripting backup tasks, deploying patches and update packages, reporting/error status reports, user creations and terminations

Enterprise Data Concepts - IT Consultant

Lafayette, LA - September 2013 - January 2014

Provided managed support services for clients including support of Windows XP/Vista/7 workstations and Apple workstations and server hardware, Windows Server 2003/2008/2012 administration, PC hardware troubleshooting and repair, Office (2007, 2010 and Offce365) maintenance, application support, network support, and other tasks such as:

• Workstation, server and network infrastructure implementation and support
• Patch administration of Windows desktop, Windows Server 2008/2012, Mac OSX desktop and servers, and various Linux servers across several distributions including Red Hat and CentOS
• Exchange 2010/2012 administration, configuration, and backups

US Computer Corporation - IT Deployment Technician

Lafayette, LA - August 2013-Sepember 2014

Performed various IT tasks as part of a deployment team upgrading Chevron’s GIL enterprise environment from Windows Vista, with Office 2007, to Windows 7 and Office 2010, including:

• Upgrading, updating, assembling and configuring workstations using GIL (SCCM) system
• Verifying network connectivity and performance of recently upgraded systems

Northwestern State University

B.A, English - May 2011

CCNA: Routing and Switching
MCTS: SCCM 2012 R2
CompTIA Security+